FAQs

Frequently Asked Questions

Shipping and cost

Shipping is FREE in the U.S and Canada.

All shipping is determined by weight of each product.

Unfortunately, we do not ship over 150 LBS outside of the U.S and Canada.

Orders and Delivery

Handling can last anywhere from 1-2 business days.

If your order is placed in the U.S and Canada, it usually takes an average of 2-3 business days.

Orders outside of the U.S and Canada usually take approx. 5-8 business days.

Returns and Refunds

Yes, we do accept returns on a case-to-case basis. Please contact us for more info.

All customers have a 30-day time period in which you can return any item purchased from us. We are happy to accept returns, as long as the furniture is in its original condition and includes all original packaging. We reserve the right to refuse refunds if the furniture shows any signs of wear. We are unable to refund customs duties and sales taxes, if your order was delivered outside the U.S.

If an order is returned in original packaging condition or we are unable to fulfill an order - Yes.

Financing and Payment

We accept payment via PayPal and all major Credit Cards (VISA, Mastercard, and American Express).

Yes, plans are offered through Shop Pay Installments. Select "Shop Pay Installments" at checkout to apply.

No, we do not.

MISCALLANEOUS

No, we do not customize furniture.

No, we do not at this time.

Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Customers love the durability and longevity of our furniture.

For daily care, we recommend cleaning with water or any cleaning product intended for appropriate surfaces such as wood and marble. Avoid abrasive cleaners and harsh chemicals.

Yes, we do! Send us an email at info@cozyfinish.com and we will provide you with a trade discount, availability, and invoicing.

Contact us

We are always available for any questions or concerns our customers have

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